Refund & Return Policy

At NovaTrend, we want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.

Returns

You have 14 days from the date you receive your item to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

To initiate a return, please contact us at:

• Phone: 07700 900345
• Address: 73 Queen Street, Edinburgh, EH2 4NA, United Kingdom

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7 days of us receiving the returned item. The refund will be applied to your original method of payment.

Non-Returnable Items

Certain items cannot be returned, including perishable goods, downloadable software, and gift cards.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, contact us at the details above.